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UK Freephone:  0800 254 5655

International:  +44 (0)114 331 0655

Knowledge Base

 

Buying Guide
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In an ideal world, your wall socket would provide an infinite supply of perfect power, at constant voltage and cycling exactly once per second.
Uninterruptible power supplies, also known as UPS, are used to provide backup power and protect electrical apparatus from power outages. They can also regulate and protect the attached equipment from abnormal voltages.
Power ratings for UPSs range from 300VA to 5,000kVA in volt-amperes (VA). This rating indicates the maximum load that a UPS can handle, however, it should not be used to determine the precise power load you have.
There are three main types of UPS systems: Offline, Line Interactive and Online.
The shape orientation of the UPS and how it is installed are referred to as form factors. The majority of UPSs fall into one of two form factors: mounted or tower.
The data and audio/video lines connected to your devices are an unlocked back door through which surges can enter and damage or destroy sensitive electronic equipment.
When you purchase a UPS system, you may notice some items listed as additional features.
Power coming straight from the mains is Alternating Current (AC). This form of current alternates the amount of current flowing from the wall to the device connected.
When buying a UPS, it is imperative to consider the total electrical load and the runtime (after power loss) you require.
Runtime is the number of minutes that a UPS can provide battery backup power to connected equipment when utility power fails. Adding devices to the UPS increases power consumption.
Customer Care
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You can track an order online 24-hours a day, 7-days a week from your account.

Our live chat advisers can help with any queries you may have. They are always more than happy to help.

It is always useful to have your order number, email address or full name and address to help our advisers locate your account/order quickly.

If you see a product cheaper with another retailer before buying, contact us and we'll match the price.

You can sign in to your account, allowing you to retrieve saved shopping baskets from any device and track your orders.

If you have placed an order as a guest, you can then create an account using the same email address

If you have forgotten your password, you can reset it here.

You may have questions from time to time and to answer them as effectively as possible, we have a Help Centre and FAQs on most topics.

If you still need to contact us, our live chat advisers will point you in the right direction. They are always more than happy to help.

On rare occasion, where an order cannot be delivered on the scheduled date, we will contact you as soon as we are notified by the supplier/manufacturer. If an order was due to arrive and has not been delivered, contact us using Live Chat as soon as possible and our customer care team will investigate for you.

If an order is being delivered by one of our delivery partners, it may be best to contact them directly, however, we are always happy to help and contact them for you.

Delivery
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If you have received an email from us to say your order is complete, it means your order has been picked, packed and dispatched and we are unable to change the delivery date. If you have not received this email, we may be able to postpone your delivery to a later date

Please chat with us as soon as possible and our live chat advisors will be happy to assist. There may be a fee charged to amend a delivery date and will be stock availability dependent.

You can track an online order by visiting your account and clicking on My Orders. You will also receive the following order updates:

- A confirmation email after placing your order.
- A confirmation email when the order is complete and has been dispatched.

All orders will differ in size and weight, so to best serve customers, deliveries are handled by third party carriers who use a range of delivery services. Due to this, a 'safe place' option may not be available and in most cases, a signature from the named recipient will be required.

Due to most of our orders being handled by third-party suppliers, we currently do not offer a collection service.

No. A person aged 18 years or over must be available to sign for any orders. If we suspect the person receiving the delivery is below the age of 18, we reserve the right to withhold the goods and a redelivery fee may apply.

We make deliveries 5 days a week, Monday to Friday across the UK Mainland only. If you live remote part of the United Kingdom, please check our Delivery Information page for more information about the locations we delivery to.

Please contact us as soon as possible via chat quoting your order reference number and the product code from the incorrect item.

If you miss your delivery, the carrier will leave a calling card including the details you need to re-arrange your delivery or in some cases, collect from a local depot. A re-delivery charge may apply in some cases.

Orders
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On the rare occasion that any items from your order are incorrect or missing, please chat to us as soon as possible and a live chat advisor will do their best to resolve the situation as soon as possible.

Your order number is 9 digits long and you can find it in the My Orders section of the online account or on the order confirmation email which you will receive after placing your order.

If you didn't create an online account or haven’t received an order confirmation email, please contact us using Live Chat and an advisor will help you with this.

Yes. You will receive a VAT invoice via email after the order has been completed

If you don't receive a invoice you can chat to us and an advisor will arrange for an invoice to be sent to you.

You must notify us in writing of your intention to cancel an order by emailing us and quoting the order number. If the order has already been dispatched, we will provide you with any relevant returns information once we receive your notice.
Yes. Click on the trolley icon on the right-hand side of the page. Here, you’ll have the option to remove a product and increase or decrease the quantity. If the order has already been placed, you must notify us in writing of your intention to amend an order by emailing us and quoting the order number.
Products
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The warranty associated with items sold on our website are offered by and honoured by the manufacturer of the item. Unless stated, the warranty offered covers against manufacturing defects found to have occurred when the item is used in an applicable domestic or commercial applications.

We aim to provide as much information as possible on each product page including technical data, dimensions and specifications. If you can't find the information you need then please chat to us.

Our tireless work ensures you'll be getting the best value for your money. We always go that extra mile. By cutting out the middlemen and dealing directly with manufacturers worldwide, we can source the highest quality products at the best prices.

Returns
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You can return items within 14 days of your order being delivered for a full refund. There will be associated costs for returning your product.

If you are outside of 14 days, you will not be able to return the goods. For more information, view our Returns Information.

A faulty product is something that is not working, has failed or has developed a fault over time.

If you need to change or cancel your return, please chat to us as soon as possible and our advisors will help you.

In line with our returns policy, you can return your items within 14 days of your order being delivered for a full refund, however, you are required to pay for the costs associated with returning the goods.

Free Maintenance Plan With every UPS

24/7 Technical Support Number

Discounted Labour

Discounted Parts

Next Business Day Engineer Response

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