Knowledge Base
Buying Guide
What are the common power problems?
In an ideal world, your wall socket would provide an infinite supply of perfect power, at constant voltage and cycling exactly once per second.
What is an uninterruptible power supply?
Uninterruptible power supplies, also known as UPS, are used to provide backup power and protect electrical apparatus from power outages. They can also regulate and protect the attached equipment from abnormal voltages.
What size UPS do you need?
Power ratings for UPSs range from 300VA to 5,000kVA in volt-amperes (VA). This rating indicates the maximum load that a UPS can handle, however, it should not be used to determine the precise power load you have.
What type of UPS should I choose?
There are three main types of UPS systems: Offline, Line Interactive and Online.
Should I choose a rackmount or tower UPS?
The shape orientation of the UPS and how it is installed are referred to as form factors. The majority of UPSs fall into one of two form factors: mounted or tower.
Do you require data line surge protection?
The data and audio/video lines connected to your devices are an unlocked back door through which surges can enter and damage or destroy sensitive electronic equipment.
Can you explain some of the UPS features?
When you purchase a UPS system, you may notice some items listed as additional features.
What is sinewave and why is it important?
Power coming straight from the mains is Alternating Current (AC). This form of current alternates the amount of current flowing from the wall to the device connected.
How much power does my equipment require?
When buying a UPS, it is imperative to consider the total electrical load and the runtime (after power loss) you require.
How much backup runtime do I need?
Runtime is the number of minutes that a UPS can provide battery backup power to connected equipment when utility power fails. Adding devices to the UPS increases power consumption.
Customer Care
How can I get in touch with you?
You can track an order online 24-hours a day, 7-days a week from your account.
Our live chat advisers can help with any queries you may have. They are always more than happy to help.
It is always useful...
Do you price match?
If you see a product cheaper with another retailer before buying, contact us and we'll match the price.
How do I manage my account?
You can sign in to your account, allowing you to retrieve saved shopping baskets from any device and track your orders.
If you have placed an order as a guest, you can then create an account using the same email address
If you have forgotten your password...
How can I contact the customer care team?
You may have questions from time to time and to answer them as effectively as possible, we have a Help Centre and FAQs on most topics.
If you still need to contact us, our live chat advisers will point you in the right direction. They are always more...
Where's my order?
On rare occasion, where an order cannot be delivered on the scheduled date, we will contact you as soon as we are notified by the supplier/manufacturer. If an order was due to arrive and has not been delivered, contact us using Live Chat as soon as possible...
Delivery
Can I change the delivery date?
If you have received an email from us to say your order is complete, it means your order has been picked, packed and dispatched and we are unable to change the delivery date. If you have not received this email, we may be able to postpone your delivery...
How do I track an order?
Can my delivery be left in a safe place?
All orders will differ in size and weight, so to best serve customers, deliveries are handled by third party carriers who use a range of delivery services. Due to this, a 'safe place' option may not be available and in most cases, a signature from the named recipient will be required.
Can I collect an order?
Due to most of our orders being handled by third-party suppliers, we currently do not offer a collection service.
Can my delivery be left with a child?
No. A person aged 18 years or over must be available to sign for any orders. If we suspect the person receiving the delivery is below the age of 18, we reserve the right to withhold the goods and a redelivery fee may apply.
Do you deliver to my address?
We make deliveries 5 days a week, Monday to Friday across the UK Mainland only. If you live remote part of the United Kingdom, please check our Delivery Information page for more information about the locations...
The wrong product has been delivered, what can I do?
Please contact us as soon as possible via chat quoting your order reference number and the product code from the incorrect item.
What happens if I miss my delivery?
If you miss your delivery, the carrier will leave a calling card including the details you need to re-arrange your delivery or in some cases, collect from a local depot. A re-delivery charge may apply in some cases.
Orders
What if an item from my order is missing or incorrect?
On the rare occasion that any items from your order are incorrect or missing, please chat to us as soon as possible and a live chat advisor will do their best to resolve the situation as soon as possible.
Where can I find my order number?
Your order number is 9 digits long and you can find it in the My Orders section of the online account or on the order confirmation email which you will receive after placing your order.
If you didn't create...
Will I receive a VAT invoice?
Yes. You will receive a VAT invoice via email after the order has been completed
If you don't receive a invoice you can chat to us and an advisor will arrange for an invoice to be sent to you.
Can I cancel an order?
You must notify us in writing of your intention to cancel an order by emailing us and quoting the order number. If the order has already been dispatched, we will provide you with any relevant returns information once we receive your notice.
Can I amend an order?
Yes. Click on the trolley icon on the right-hand side of the page. Here, you’ll have the option to remove a product and increase or decrease the quantity. If the order has already been placed, you must notify us in writing of your intention to amend an order by emailing us and quoting the order number.
Products
What product warranty do you offer?
The warranty associated with items sold on our website are offered by and honoured by the manufacturer of the item. Unless stated, the warranty offered covers against manufacturing defects found to have occurred when the item is used in an applicable domestic or commercial applications.
Do you have product technical information?
We aim to provide as much information as possible on each product page including technical data, dimensions and specifications. If you can't find the information you need then please chat to us.
Why are your products such great value?
Our tireless work ensures you'll be getting the best value for your money. We always go that extra mile. By cutting out the middlemen and dealing directly with manufacturers worldwide, we can source the highest quality products at the best prices.
Returns
What's your returns policy?
You can return items within 14 days of your order being delivered for a full refund. There will be associated costs for returning your product.
If you are outside of 14 days, you will not be able to return the goods. For more information, view our ...
What can I do if my item is faulty?
A faulty product is something that is not working, has failed or has developed a fault over time.
Can I change or cancel a return?
If you need to change or cancel your return, please chat to us as soon as possible and our advisors will help you.
Do I have to pay to return my items?
In line with our returns policy, you can return your items within 14 days of your order being delivered for a full refund, however, you are required to pay for the costs associated with returning the goods.