You can track an order online 24-hours a day, 7-days a week from your account.
Our live chat advisers can help with any queries you may have. They are always more than happy to help.
It is always useful to have your order number, email address or full name and address to help our advisers locate your account/order quickly.
You can sign in to your account, allowing you to retrieve saved shopping baskets from any device and track your orders.
If you have placed an order as a guest, you can then create an account using the same email address
If you have forgotten your password, you can reset it here.
You may have questions from time to time and to answer them as effectively as possible, we have a Help Centre and FAQs on most topics.
If you still need to contact us, our live chat advisers will point you in the right direction. They are always more than happy to help.
On rare occasion, where an order cannot be delivered on the scheduled date, we will contact you as soon as we are notified by the supplier/manufacturer. If an order was due to arrive and has not been delivered, contact us using Live Chat as soon as possible and our customer care team will investigate for you.
If an order is being delivered by one of our delivery partners, it may be best to contact them directly, however, we are always happy to help and contact them for you.
If you have received an email from us to say your order is complete, it means your order has been picked, packed and dispatched and we are unable to change the delivery date. If you have not received this email, we may be able to postpone your delivery to a later date
Please chat with us as soon as possible and our live chat advisors will be happy to assist. There may be a fee charged to amend a delivery date and will be stock availability dependent.
Due to most of our orders being handled by third-party suppliers, we currently do not offer a collection service.
No. A person aged 18 years or over must be available to sign for any orders. If we suspect the person receiving the delivery is below the age of 18, we reserve the right to withhold the goods and a redelivery fee may apply.
We make deliveries 5 days a week, Monday to Friday across the UK Mainland only. If you live remote part of the United Kingdom, please check our Delivery Information page for more information about the locations we delivery to.
Please contact us as soon as possible via chat quoting your order reference number and the product code from the incorrect item.
If you miss your delivery, the carrier will leave a calling card including the details you need to re-arrange your delivery or in some cases, collect from a local depot. A re-delivery charge may apply in some cases.
Your order number is 9 digits long and you can find it in the My Orders section of the online account or on the order confirmation email which you will receive after placing your order.
If you didn't create an online account or haven’t received an order confirmation email, please contact us using Live Chat and an advisor will help you with this.
Yes. You will receive a VAT invoice via email after the order has been completed
If you don't receive a invoice you can chat to us and an advisor will arrange for an invoice to be sent to you.
We aim to provide as much information as possible on each product page including technical data, dimensions and specifications. If you can't find the information you need then please chat to us.
Our tireless work ensures you'll be getting the best value for your money. We always go that extra mile. By cutting out the middlemen and dealing directly with manufacturers worldwide, we can source the highest quality products at the best prices.
You can return items within 14 days of your order being delivered for a full refund. There will be associated costs for returning your product.
If you are outside of 14 days, you will not be able to return the goods. For more information, view our Returns Information.
If you need to change or cancel your return, please chat to us as soon as possible and our advisors will help you.