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UK Freephone:  0800 254 5655

International:  +44 (0)114 331 0655

What can I do if my item is faulty?

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A faulty product is something that is not working, has failed or has developed a fault over time. If an item is damaged, please view our Returns Information.

If an item is within its manufacturer's warranty, please log a fault with us as soon as possible.

Providing us with key information can speed up your inquiry. Things like images, your order number and billing information can help us speed up the process.

Please, mind that only logged in users can submit questions