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UK Freephone:  0800 254 5655

International:  +44 (0)114 331 0655


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Can I change the delivery date?
If you have received an email from us to say your order is complete, it means your order has been picked, packed and dispatched and we are unable to change the delivery date. If you have not received this email, we may be able to postpone your delivery...
How do I track an order?
You can track an online order by visiting your account and clicking on My Orders. You will also receive the following order updates:

- A confirmation email...
Can my delivery be left in a safe place?
All orders will differ in size and weight, so to best serve customers, deliveries are handled by third party carriers who use a range of delivery services. Due to this, a 'safe place' option may not be available and in most cases, a signature from the named recipient will be required.
Can I collect an order?
Due to most of our orders being handled by third-party suppliers, we currently do not offer a collection service.
Can my delivery be left with a child?
No. A person aged 18 years or over must be available to sign for any orders. If we suspect the person receiving the delivery is below the age of 18, we reserve the right to withhold the goods and a redelivery fee may apply.
Do you deliver to my address?
We make deliveries 5 days a week, Monday to Friday across the UK Mainland only. If you live remote part of the United Kingdom, please check our Delivery Information page for more information about the locations...
The wrong product has been delivered, what can I do?
Please contact us as soon as possible via chat quoting your order reference number and the product code from the incorrect item.
What happens if I miss my delivery?
If you miss your delivery, the carrier will leave a calling card including the details you need to re-arrange your delivery or in some cases, collect from a local depot. A re-delivery charge may apply in some cases.
Please, mind that only logged in users can submit questions