Orders

On the rare occasion that any items from your order are incorrect or missing, please chat to us as soon as possible and a live chat advisor will do their best to resolve the situation as soon as possible.

Your order number is 9 digits long and you can find it in the My Orders section of the online account or on the order confirmation email which you will receive after placing your order.

If you didn't create an online account or haven’t received an order confirmation email, please contact us using Live Chat and an advisor will help you with this.

Yes. You will receive a VAT invoice via email after the order has been completed

If you don't receive a invoice you can chat to us and an advisor will arrange for an invoice to be sent to you.

You must notify us in writing of your intention to cancel an order by emailing us and quoting the order number. If the order has already been dispatched, we will provide you with any relevant returns information once we receive your notice.

Yes. Click on the trolley icon on the right-hand side of the page. Here, you’ll have the option to remove a product and increase or decrease the quantity. If the order has already been placed, you must notify us in writing of your intention to amend an order by emailing us and quoting the order number.