24/7 Technical Support Number
Next Business Day Engineer Response
All products can be returned within 14 days of delivery, providing that:
Note: If the product has been signed for and is later found to be damaged then the liability lies with the customer.
If the product being returned is due to a purchasing error, and or an adminastrative error then the delivery charges will still apply for the delivery and collection within the 14-day period. The 14-day period does not apply to specialist items that are custom made.
The customer will receive a credit note for the full value of the original order providing that the item(s) is returned within the terms mentioned in the returns policy.
Any product returned within the 14-day period will not incur re-stocking charges (unless it is a specialist item) but the delivery and collection of the products will be chargeable. This is on the condition that the product is in good condition and is unopened.Any product up to 3kVA can be returned within 28days but a 25% restocking fee will apply after the first 14day period.Any product between 4-20kVA single phase can be returned within 28days but a 30% restocking fee will apply after the initial 14day period.
Any product over 20kVA can be returned within 28days but a 40%restocking fee will apply after the initial 14day period. Any three phase products can only be returned within the first 14day period, a restocking fee can be agreed with senior management up to the 28day period, subject to written approval and confirmation.Specialist products or made to order products cannot be returned, unless agreed by a Secure Power employee. If a return of a specialist item is agreed, then a minimum of 50% restocking fee will apply.
In order to offer our projects, products and services we will need to know a level of personal data that may be processed as part of your role in your employment at a company or as a private individual in your dealings with our company. This information may include basic personal data such as:
This information will be utilised in the course of our business processes and to also allow for the fulfilment of processing your enquiry. We will also utilise this type of information to form any commercial contract between ourselves in line with our standard terms and conditions of trade. If we do not collect this type of data and information we may not be able to provide our projects, products and services that you will have requested. We will not collect any information that is not required to fulfil a project, product or service to you.
Personal information and data we hold about you will be processed as part of our fulfilment of your subscription, enquiry, project, product and service provision.
Email communications will be undertaken as part of our business process to ensure that your subscription, enquiry, project, product and service is delivered to fulfilment and within the warranties of our terms and conditions.
Marketing communications will only be undertaken on an “opted in” basis with the option for you to “opt out” at any time as stated by the requirements of GDPR. We may send communications and information to you about related services and activities at our company as part of your opted in request.
All information provided is done so willingly as part of our business operations. You will be on our website under your own will without enforcement and you can provide information to us as part of your enquiry without enforcement. Our dealings are one where you have complete choice to engage with us via our website and our enquiry systems.
As a business, we work in partnership with third parties to ensure the operational effectiveness of processes and our general status to fulfil our day to day functions. Third parties will include:
Your information will never be sold to third parties and we do not compile information and data for that purpose. Your information and data will not be provided to third parties that are not part of our business operations. We will process information on the basis of it being required to fulfil your enquiry or a contract with you.
All website visits occur under the secure encryption HTTPS protocol.
All enquiry and order forms will be processed on the website within the HTTPS protocol.
We will only share information and data with third parties as part of our normal business operations as outlined below:
Your visit to this website is done so on a voluntarily basis. All information and data collected on this website is done so on a voluntarily basis. All information and exchanges between you and our business is done so with consent. We will keep all information and data collected to a minimum and will not seek sensitive information through our website. Sensitive information is defined as being data relating to gender, occupation, location, ethnic origin, mental state, physical state, orientations including political, religious or other points of view. If you believe that your information and data is being utilised in a manner outside of our normal business operations you should contact us using the details found on this website.
Our business aims to keep information for a period of six years unless you notify us that you no longer want your information stored with us.
Our website is provided within the secure encryption HTTPS protocol. All subsequent forms and interactive elements contained within our website operate within the secure HTTPS encryption protocol. Your information and date will be processed on receipt at our company using secure business processes. All internal parties involved with your information and data follow an agreed security policy. Authorised internal parties are provided with your information and data with confidentiality of this information being part of our process.
Other measures are in place to protect information and data security including access controls, password policies, encryptions, pseudonymisation, practices, access restrictions, firewalls, anti-virus, anti-malware, data breach and authentication protocols.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. This website does not deploy any third party affiliate marketing cookies. More information on cookies can be found on https://www.aboutcookies.org. All cookies deployed form part of the following:
1.9.1 Intrusiveness Level: ZERO
Any cookies that have the sole purpose of making the website work. They will always be first party, and for the most part session cookies. They would usually be used solely to enable site navigation, like maintaining a persistent user session across pages. They are cookies that would fall under the ‘strictly necessary’ exemption for consent in the regulations.
1.9.2 Intrusiveness Level: LOW
These are cookies that are designed to enhance the core user experience on the site, or help with measuring site performance. Google Analytics cookies, fall into this category which is a technology that allows for the tracking of website visitor numbers and areas of the website that are utilised by visitors. This information is provided by software that is provided by Google. This category is always first party and may include both session and persistent cookies. These cookies have a longer life span than 30 days and can be cleared from your browser at any time.
This website uses Google Analytics cookies that are “Intrusively Low” to inform the website owners of traffic and visitor numbers and related information such as webpage content usage.
1.9.3 Intrusiveness Level: MEDIUM
These are cookies that might be used to store more personally identifiable information, or can be used for limited cross-site tracking. This category would also include first party cookies that track or control the user experience within a site, in a way that might not be obvious to the user or under their control. Especially if it is a persistent cookie that can do this across multiple visits. A cookie that enables a website to present content based on previous visits by that user, or based on personal information would be good examples. Cookies used by many types of social networking services, and set by sharing buttons, would fall into this category. This is because they are only able to track a user if they have previously signed in and agreed to their terms and conditions, so they don’t affect all visitors. This would also include third party cookies that enable certain types of plug-ins and widgets to be added to a site to enhance user functionality, but are not identifying visitors or tracking behaviour across other domains, unless they have otherwise opted-in or signed up directly with that provider. The Twitter Follow button is a good example of this. It can set cookies used for tracking and user profiling, but only if that user has a Twitter account.
1.9.4 Intrusiveness Level: HIGH
Any cookies that are mainly intended to track and record visitor interests, without any kind of prior consent, and to aggregate that data across sites for the benefit of third parties would fall into this category. This would include all types of cookies served by online advertising and also cookies set through the provision of embedded content that is not directly advertising related. Embedded YouTube videos, or Google Maps set and retrieve cookies which could be used to track users across sites, even if they are not used to then serve up adverts. The vast majority of third party cookies would fall into this category.
This website does not directly deploy cookies that are “Intrusively High” within its source code. We do not deploy any third party cookies that are sold or supplied directly to third parties. Any third party embed technology such as a YouTube video has been set to “enable privacy enhanced mode” which means that no intrusive cookies are deployed.
1.9.5 Changing Cookie Settings on Your Computer
1.10 Third Party Links
External links to third party websites are maintained by third parties with whom we have no control over. We offer no guarantees in respect to accuracy, intent, information and data contained in third party websites.
24/7 Technical Support Number
Next Business Day Engineer Response