Customer Care
You can track an order online 24-hours a day, 7-days a week from your account.
Our live chat advisers can help with any queries you may have. They are always more than happy to help.
It is always useful to have your order number, email address or full name and address to help our advisers locate your account/order quickly.
If you see a product cheaper with another retailer before buying, contact us and we'll match the price.
You can sign in to your account, allowing you to retrieve saved shopping baskets from any device and track your orders.
If you have placed an order as a guest, you can then create an account using the same email address
If you have forgotten your password, you can reset it here.
You may have questions from time to time and to answer them as effectively as possible, we have a Help Centre and FAQs on most topics.
If you still need to contact us, our live chat advisers will point you in the right direction. They are always more than happy to help.
On rare occasion, where an order cannot be delivered on the scheduled date, we will contact you as soon as we are notified by the supplier/manufacturer. If an order was due to arrive and has not been delivered, contact us using Live Chat as soon as possible and our customer care team will investigate for you.
If an order is being delivered by one of our delivery partners, it may be best to contact them directly, however, we are always happy to help and contact them for you.