Close x

DISMISSIBLE ANNOUNCEMENT BAR - Add any announcements in this section. Close it by clicking the button to the right.

Toggle Nav

UK Freephone:  0800 254 5655

International:  +44 (0)114 331 0655

Customer Care

Battery Finder - Search by Brand/Range

Battery Finder - Battery Part Number

Battery Finder - UPS Brand/Model

APC RBC Finder

UPS Selector

How can I get in touch with you?

You can track an order online 24-hours a day, 7-days a week from your account.

Our live chat advisers can help with any queries you may have. They are always more than happy to help.

It is always useful to have your order number, email address or full name and address to help our advisers locate your account/order quickly.

Do you price match?

If you see a product cheaper with another retailer before buying, contact us and we'll match the price.

How do I manage my account?

You can sign in to your account, allowing you to retrieve saved shopping baskets from any device and track your orders.

If you have placed an order as a guest, you can then create an account using the same email address

If you have forgotten your password, you can reset it here.

How can I contact the customer care team?

You may have questions from time to time and to answer them as effectively as possible, we have a Help Centre and FAQs on most topics.

If you still need to contact us, our live chat advisers will point you in the right direction. They are always more than happy to help.

Where's my order?

On rare occasion, where an order cannot be delivered on the scheduled date, we will contact you as soon as we are notified by the supplier/manufacturer. If an order was due to arrive and has not been delivered, contact us using Live Chat as soon as possible and our customer care team will investigate for you.

If an order is being delivered by one of our delivery partners, it may be best to contact them directly, however, we are always happy to help and contact them for you.

Please, mind that only logged in users can submit questions