Christmas & New Year Opening Times & Delivery Information

Opening Times

Delivery Information & Schedules

Considering the current postal/carrier delays and industrial action, we cannot guarantee delivery dates/times.

All items listed on UPSBuyer.com include an estimated delivery service and time and cannot be guaranteed. Many factors such as adverse weather conditions and stock unavailability could impact the delivery times. All the items for sale on UPSBuyer.com are offered for UK Mainland delivery only. We define the UK Mainland as England, Wales and Central Scotland. The Scottish Highlands, Northern Ireland and any islands are not eligible for delivery. Delivery is free of charge on 1000s of items from the majority of the brands we offer. Delivery charges are calculated on a per order basis for most batteries and similar products. When there is a delivery charge, it is clearly identified prior to completing an order and the relevant charge will be applied to the total at the checkout stage.

Delivery Handling

Our deliveries are handled by third party carriers which may be a courier service, or a vehicle directly affiliated with a supplier. Due to this, we are unable to guarantee the execution of any special delivery instructions requested when placing an order, although we will also endeavour to do so. An order with many items may be subject to deliveries from multiple carriers so we are unable to guarantee that all items will be received at the same time, or on the same day, although we work hard to try and ensure this. If you cannot be present to take a delivery, you must give us adequate notice of 24 hours to enable us to re-schedule the delivery. We reserve the right to charge for any re-deliveries as a result of you not being able to take delivery on the nominated day.

Receiving Delivery

The majority of our deliveries are a one-man, to-the-door service. Where required, you should arrange for help to unload the goods during delivery, and/or for storing them inside the property after delivery. Upon receiving a delivery, we recommend performing a short visual inspection, checking that all expected items are present; consulting the delivery note if available. The delivery should be received, inspected and signed-for by the delivery contact nominated on the order. Once the delivery is signed for, responsibility for those items is then passed on to you. We highly recommend performing a full inspection of items immediately prior to storing them away.

Inspecting Delivered Items

We recommend performing a full inspection as soon as possible to determine whether any items are damaged, incomplete or faulty. In the unlikely event that this is the case, you must notify us within 48 hours of receiving the delivery, which will ensure a smooth returns process. Failure to notify us within this time-frame may lead to extra charges being incurred. In cases where all these conditions have been adhered to, we will arrange for incorrect or damaged items to be replaced for free. Collection of certain damaged items - such as batteries - may not always be possible, so you may be asked to dispose of these items separately.

Installing Delivered Items

We advise against arranging any professional to install items until you are in receipt of the entire order, and it has been thoroughly checked. Any delivery times given are estimates and cannot be guaranteed, therefore, we cannot be held responsible for any consequential loss. Do not try and install any damaged or faulty items and leave them in their original packaging where possible.