Orders
What if an item from my order is missing or incorrect?
On the rare occasion that any items from your order are incorrect or missing, please chat to us as soon as possible and a live chat advisor will do their best to resolve the situation as soon as possible.
If you report an incorrect or missing item within...
Where can I find my order number?
Your order number is 9 digits long and you can find it in the My Orders section of the online account or on the order confirmation email which you will receive after placing your order.
If you didn't create an online account or haven’t received an order...
Will I receive a VAT invoice?
Yes. You will receive a VAT invoice via email after the order has been completed
If you don't receive a invoice you can chat to us and an advisor will arrange for an invoice to be sent to you.
Can I cancel an order?
Your Cancellation Rights
You have the right to cancel an order at any point before it is shipped, or up to 14 days after delivery, under Consumer Contracts Regulations (2014). From that time, you have a further 14 days to return the item(s) back...
Can I amend an order?
Yes. Click on the trolley icon on the right-hand side of the page. Here, you’ll have the option to remove a product and increase or decrease the quantity.
If the order has already been placed, you must notify us in writing of your intention to amend...
Please, mind that only logged in users can submit questions