Customer Care
How can I get in touch with you?
You can track an order online 24-hours a day, 7-days a week from your account.
Our live chat advisers can help with any queries you may have. They are always more than happy to help.
It is always useful to have your order number, email address or full...
Do you price match?
Everyone is looking for the best prices and even saving a few pounds can make a big difference. That’s why we’ll match the price of a product if you find it cheaper elsewhere.
Our Price Match Promise
We will match the price of any product we sell and...
How do I manage my account?
You can sign in to your account, allowing you to retrieve saved shopping baskets from any device and track your orders.
If you have placed an order as a guest, you can then create an account using the same email address
If you have forgotten your password...
How can I contact the customer care team?
You may have questions from time to time and to answer them as effectively as possible, we have a Help Centre and FAQs on most topics.
If you still need to contact us, our live chat advisers will point you in the right direction. They are always more...
Where's my order?
On rare occasion, where an order cannot be delivered on the scheduled date, we will contact you as soon as we are notified by the supplier/manufacturer. If an order was due to arrive and has not been delivered, contact us using Live Chat as soon as possible...
Please, mind that only logged in users can submit questions