Customer Care
How can I get in touch with you?
You can track an order online 24-hours a day, 7-days a week from your account.
Our live chat advisers can help with any queries you may have. They are always more than happy to help.
It is always useful...
Do you price match?
If you see a product cheaper with another retailer before buying, contact us and we'll match the price.
How do I manage my account?
You can sign in to your account, allowing you to retrieve saved shopping baskets from any device and track your orders.
If you have placed an order as a guest, you can then create an account using the same email address
If you have forgotten your password...
How can I contact the customer care team?
You may have questions from time to time and to answer them as effectively as possible, we have a Help Centre and FAQs on most topics.
If you still need to contact us, our live chat advisers will point you in the right direction. They are always more...
Where's my order?
On rare occasion, where an order cannot be delivered on the scheduled date, we will contact you as soon as we are notified by the supplier/manufacturer. If an order was due to arrive and has not been delivered, contact us using Live Chat as soon as possible...
Please, mind that only logged in users can submit questions